By now we assume we can find just about anything we need using Google. Right? Wrong! Don’t blame Google. It’s not their fault. Google search is efficient, fast and generally awesome. The problem is the companies with really lousy websites that make searching so frustrating. To me, that’s crappy customer care. What’s got my goat? […]

I just clicked on an article title that looked interesting. That was the end of my interest. When I got to the website that hosted the article, I quickly scanned it to see how long it would take to read (anyone else do that?). My only impression — “there’s so much to read!” Maybe there […]